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Zero2Sixty

Receive expert IT advice, money-saving tips and informative articles on computer, web and IT solutions simplified for non- technical, small business owners and managers.

Need Immediate Tech Support?

Take advantage of our livesupport™ services for immediate tech support:
Phone Support: 888-920-3450 x201 (may require callback)
LiveSupport Chat: Chat in real-time with an expert technician
LiveSupport Remote : One of our technicians can connect live to your PC for remote support and repair. (web connection needed)
LiveSupport Onsite : Schedule onsite service or request a phone support callback at a time convenient for you.
*Billing Rate $1.50 per minute ($85.00/hr for onsite support)
Accepting Visa/MC & Amex.

Worry-free IT with RevITup™ Business Care Managed Services

24x7x365 Remote Monitoring, Mangement and Immediate Response from Anywhere
 

Think of it like an insurance policy for your business

Program Highlights
The Launch Pad's RevITup^TM Business Care Managed Service Series provides complete service protection and proactive monitoring of all key functions on the network, servers and workstations. It is designed to provide your organization with a fixed-cost solution, predictable investment and optimal productivity. Through proactive device and performance monitoring in our network operations center (NOC), our engineers can identify and correct issues on your network, servers and desktops before they create downtime and respond immediately to service requests.
 

• No more waiting for a technician to show up! This new remote monitoring and administration tool will enable us to access and troubleshoot your network from any location. This means we'll get you back up and running in no time flat.
   
• You'll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will enable us to detect tiny, hidden problems and repair them BEFORE they turn into expensive network disasters. As a matter of fact, we guarantee it.
   
• Fixed-rate billing means easier budgeting for IT costs. Under our new monthly Business Care plan, you can budget for IT costs the same way you budget for health insurance or rent – with no surprises. We even have a special plan level designed for small offices for up to 5 or 10 workstations.
   
• You'll experience faster performance, fewer problems, and practically zero downtime. Computer networks are like cars. They need regular maintenance to keep them secure and reliable. Our remote network management tool will allow us to perform critical maintenance on your network for maximum speed, performance, and security.
   
• You'll sleep easier knowing the "gremlins at the gate" are being watched and kept out of your network. We'll make sure your security patches are installed, your virus protection is up-to-date, and that your backups are done properly.
   

Plan Features and Key Components

1) 24x7x365 Proactive Monitoring with Remote Server & Desktop Management
Key Benefits: Identify and fix problems before they become major issues. Real-time monitoring of critical health status of your servers, workstations, network devices and applications, such as your email or internet connection. Have opt-in access to troubleshoot issues with remote desktop tools for immediate problem resolution. Complete asset management available to you through our online customer portal. Plus you'll get access to your monthly Executive Management Summary. See sample Executive Management Report

2) Automated Problem Correction, Routine Preventative Maintenance and Patch Management
Key Benefits: Maintain productivity by proactively avoiding or automatic correction of common hardware, software and network issues including patch management, backups and security, antivirus.

3)Monthly Flat-Rate Service/Discounted Project Services
Key Benefits:  Get remote and onsite service without additional hourly charges.
> Includes onsite support incidents for workstations and servers (training and new installations excluded
> Discounted block time purchase available for project work
> Discounted project and emergency response service

4) LiveConnect Extended Help Desk Access via Phone, Online Chat and Remote Assistance
Key Benefits: Contact us whenever you need assistance. 24/7 access to our Self Service Customer Portal with online ticket and project management, company knowledgebase and service history. 
Learn More>>

5) Guaranteed Priority Response
Key Benefits: RevITup™ Business Care partners have priority response service with guaranteed service level agreements

6) Monitored Backup & Disaster Recover, Security and Patch Management & Monitoring Plus Antivirus and Antispyware licenses.
Key Benefits: Our proactive monitoring ensures proper functioning of your antivirus programs, backups and firewall devices. Monthly fee includes software and licensing for antivirus and antispyware.

7) Business Care Executive Summary Reports
Key Benefits:  Get information on your system when needed plus regular comprehensive health and status reporting.

8) Fixed Monthly Investment & Increase Productivity
Key Benefits: Outstanding and comprehensive service that reduces employee downtime, maximizes your technology investment and offers a predictable cost for technology.                            

Start today with our Free 21 Point Network Audit & Technology Assessment
As a prospective customer, we offer a complimentary security audit to pin-point where you are most vulnerable to virus infection, hacker attacks, and data loss. We'll also show you how to stop spam from eating up your network resources without interfering with legitimate e-mails you want to receive.

To schedule your technology assessment and problem prevention audit , please contact us at 888-920-3450 ext 202 or e-mail support@launchpadonline.com.

RevITupTM Business Care Managed Service FAQ

1. Q. What size organization can benefit from the RevITup™ Business Care Program?
  A. Any size organization can take advantage of the many benefits. Typically organizations with 5 desktops or more will reap the terrific benefits and savings. We do have a special plan designed for one-person organizations. Contact us for details.

2. Q. Is there a commitment time for the RevITup™ Business Care agreement?
  A. The contract is renewed on an annual basis and we do request your commit to 3 months so that you can properly evaluate the benefits and we have to completely tune up and standardize your network. You can cancel after that time with 30 days notice.

3. Q. Besides knowing that all of my devices are being monitored and managed, what other benefits does my organization enjoy?
  A. Our RevITup™ Business Care clients receive guaranteed response time and priority service when support or project work is needed. RevITup™ clients also received discounted support and project work, B2B web online store discounts, included help desk and onsite support, Microsoft updates and patch management, technology planning sessions and executive summary network health reporting. Backups, services, hardware, software and errors are monitored EVERDAY and Antivirus and Antispyware licenses are included FOREVER. No more costly annual renewals!

4. Q. What if we already have an IT manager or IT department?
  A.  That's great. RevITup™ Business Care Basic is actually designed for organizations that have internal IT staff. We can still provide all of the backend monitoring and management features, Antivirus and Antispyware licensing and much more. Plus, we can make our monitoring tools, which include asset management and details on each workstation and server, a graphical view of each device on the network with its condition and one-click integrated remote login, available to your IT manager or department. It will significantly reduce costs and downtime and simplify IT for your organization. Instead of putting out fires, your IT staff can concentrate on technology projects that benefit your bottom line and improve your business processes.

5. Q. What's the process when a problem is discovered on our network, server or workstation?
  A. All of our RevITup™ Business Care clients are monitored 24x7x365 via our software tools and network operations center. When any problem or error condition is detected, an alert is immediately generated to our monitoring software portal and remediated remotely by our support technicians. Any critical issue also results in an automatic page to a field services manager. The condition is remotely remediated and when the condition is returned to normal, the alert is closed.  The idea is to resolve many little issues as they occur before they turn into big problems on the network or the system. If a condition requires onsite support or user intervention, our team will notify you immediately. All support incidents are tracked in our online system accessible to you at any time. Plus we can proactively run maintenance through our tools as well. For example, system defrags and temp file cleanups are scripted to run on a regular basis.
 

View Our Guarantee >>
 

National Support, Help Desk and Multi-Location Managed Service Agreements
We also provide regional service contracts, systems installations and warranty services throughout the U.S. For more information, contact our Sales Team; sales@launchpadonline.com or 888-920-3450 x202. More information is also available on the Technical Support section of our site.

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Have a specific project in mind?
Need a quote for volume pricing or software licensing? Looking to install or upgrade your current network? What are your IT or Web challenges? The Launch Pad can help you get the ball rolling. We are happy to provide you with an evaluation and no-cost proposal custom tailored for you.       Request a Quote >>

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