Small Business IT Consulting backed by Award-winning Technical Support
 

Committed to Business Information Technology Services Excellence

Outsourcing your IT support allows you to focus on the things that matter most; you don’t get paid to manage your technology, you get paid to run and grow your business.  Through our award-winning line of liveconnect™ and livesupport™ programs designed for small business, The Launch Pad offers remote support and monitoring, help desk services and onsite IT support to small businesses, organizations and schools throughout the U.S.  Our small business IT consulting services include expert onsite service, remote support options and award-winning phone-based technical support for workstations, servers and networks by certified specialists. With programs, warranties and support terms designed to meet your technology needs, its like having our own fully trained IT department working for your organization to keep things running smoothly.

Business Information Technology Services:  Technical Support/Service Options
The Launch Pad’s liveconnect™ technical support series spans three categories: per incident onsite service, help desk phone/online support and managed service contracts.  Help Desk Support support services are offered via phone, remote access tools and through our eTicket online system. We also offer hardware repairs onsite or via mail-in.  Our technical support services, both onsite and remote, are available to to small businesses, organizations and schools throughout the U.S.   

More information on onsite services, service contracts, standard and extended warranties, hardware repair and web hosting support and policies can be obtained by clicking the appropriate link below:

• Onsite Services >>
• PC/Notebook/Printer Repair- Per Incident >>
• Onsite & Managed Service Contracts  >>
• Equipment Warranty Information >>
• Web Hosting 24/7/365 Support, Policies & Information >>

To schedule an onsite service call, please call 888-920-3450 x202. 

Help Desk Technical Support Programs, Pricing & Policies
 

Complimentary Phone Support for all Small Business Customers - Give us a try
We’d love to hear from you, so as a courtesy to any small business or organization,  the first 5 minutes of any call is not charged.  Its a way for us to get to know you and you to try us out.   To make the best use of your support call, its helpful to have as much information as possible available to the technician on the phone. Many problems can be solved very quickly with the right information. If an error message occurs, write down the exact message and any code shown with the message. Record what you were doing (i.e. the software program and the function within that program) when the error occurred.  It is also recommended that you record the steps used by the technician to resolve the issue so you will have them for future reference. After your first five minutes if the issue isn’t resolved, you can decide if you’d like to move forward with phone or onsite support - your call.

Technical Support/Help Desk Services - Call 888-920-3450

Versed in all levels of phone support for business information technology services, our expert staff can quickly identify and solve your computer problems while avoiding the cost and lost productivity associated with onsite support calls. The Launch Pad’s phone help, remote troubleshooting and network administration services give small businesses in Florida and  throughout the U.S. unparalleled leverage for your support investment.

The sections below outline our small business IT consulting phone support services. 

If you have any questions, please feel free to contact our office toll-free at 888-920-3450 or by e-mail at support@launchpadonline.com.

Help Desk Technical Support - Per Incident Minute by Minute Billing
The Launch Pad offers remote help for software, workstation, server and network troubleshooting on a minute-by-minute basis, so you pay only for the support you receive. The Launch Pad has no minimum fee for online support and asks for no ongoing retainer. This protects you from paying big bills for routine fixes. All you need to do is call the support number listed above and provide your credit card information. Cost - $1.50 per minute - Call Now 888-920-3450

*If, in the rare instance a support issue can not be resolved on the telephone, a technician can be scheduled for onsite service at your convenience.

Existing Launch Pad Customers - Customer Portal and Support Options
Existing Launch Pad customer may obtain help desk support online through our LiveConnect Customer Portal (login required) support and ticketing system or by phone through our call center.  The Launch Pad offers unlimited phone support for equipment and systems currently under warranty.

Contact our support team to obtain a login (support@launchpadonline.com or 888-920-3450 x201)

*All new equipment purchases included a one year warranty with unlimited phone support.

For equipment not under warranty, phone support is available charged in 15 minute increments at $25.00 per quarter hour. In some cases, if your support issue is related to a new product purchase, we may refer you the manufacturer for product support. For existing small business customers with 60 employees or less, phone support plans are available starting at $149.00 per month and include remote online support using remote access tools. The Launch Pad also offer a variety of managed service and monthly maintenance contacts which can include remote system monitoring, phone and onsite support are also available.  For details, contact our sales team by phone at 888-920-3450 or request a proposal online.

Contact Information
E-mail: support@launchpadonline.com
Phone Support: 888-920-3450 extension 0
Fax: 813-920-0769

If you have any questions regarding our phone support policy, please feel free to contact us at 888-920-3450 or use our feedback form.  We value your opinions and feedback

For answers to common problems troubleshooting issues, please review our Technical FAQ.

Your Business IT Services Partner -  liveconnect: The Launch Pad Difference
 

Liveconnect™ An Extension of Your Current Support Resources
Our liveconnect IT Solutions series for small business is designed to offer you a flexible level of technical support as needed to keep your company running smoothly.  For organizations currently represented by outside consultants or an in-house maintenance staff, we know IT crises may spring up when local support personnel are unavailable or the issue is beyond the scope of your local service technicians. In these cases, The Launch Pad's onsite and online support experts give you an easy, fast, and economical way to augment your local help and to transfer useful knowledge to improve your ability to resolve future problems locally. Or, you can put your organization fully in our hands and let us become your virtual IT department insuring all of your technology and web needs are completely taken care of.

With our liveconnect programs you’ll be able to:

Reduce Dependence on Freelance Consultants for Information Technology Services
For small business IT consulting, web services, repair and support, smaller organizations commonly depend on individual freelance consultants. While freelance service people may be able to charge less, they are often overbooked and lacking technical resources, making it difficult to respond quickly to urgent situations. If an independent small business IT consultant is unavailable, the absence of reserve help may force your company to go without assistance during an emergency. As your company expands, system unavailability and trouble with critical software become even more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. The Launch Pad provides an on-call source of reserve service experts to make sure your IT system is always up and running.

Create a Scalable Foundation for Smooth Expansion
New organizations typically begin with a business information technology services system implemented on a shoestring budget. Without a scalable framework, shoddy fixes often get thrown on top of an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the business. These badly built systems need proper assessment, intelligent strategic planning, and wide IT knowledge to evolve to a network infrastructure that can offer the solid foundation to handle current business requirements and ease future growth.

Use A Solution Provider in Strong Partnerships with Major Technology Vendors
Small organizations need guidance and technical education to navigate through an ever more complex array of technology alternatives available for accelerating business success and enhancing efficiency. Network consulting and specialized product expertise can result technology choices that meet the true needs of a small business backed by strong relationships with authorized vendor partnerships. This Launch Pad maintains authorized reseller and certifications status with most major manufacturers including Apple, Acer, Sony, HP, IBM, Intel, Microsoft and many others.  This allow us to align IT expertise with the real needs of clients backed by strong support channels and product education.

Keeping your business information technology services running smoothly is what we specialize in.

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Have a specific project in mind?
Need a quote for volume pricing or software licensing? Looking to install or upgrade your current network? What are your IT or Web challenges? The Launch Pad can help you get the ball rolling. We are happy to provide you with an evaluation and no-cost proposal custom tailored for you.
Request a Free Proposal >>

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