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Need Immediate Tech Support?
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Take advantage of our livesupport™
services for immediate tech support:
Phone Support: 888-920-3450 x201 (may require callback)
LiveSupport Chat: Chat in
real-time with an expert technician
LiveSupport Remote
: One of our technicians can connect live to your PC for remote
support and repair. (web connection needed)
LiveSupport Onsite
: Schedule onsite service or request a phone support callback at a time convenient for you.
*Billing Rate $1.50 per minute ($85.00/hr for onsite support)
Accepting Visa/MC & Amex.
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Complimentary Support Options
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Online support
is always available to existing Launch Pad Customers using our livesupport™ options. Both existing and non-Launch Pad customers the eTicket system at no charge. After review, a technician may contact you with further support recommendations.
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eTicket Support (no charge): Create a support ticket using our online ticket system (4
hour response)
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Free Newsletter Signup
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Zero2Sixty
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 Receive expert IT advice, money-saving tips and informative articles on
computer, web and IT solutions simplified for non- technical, small business owners and managers.
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Small Business IT Consulting backed by Award-winning Technical Support
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Committed to Business Information Technology Services Excellence
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 Outsourcing your IT support allows you to focus on the things that
matter most; you don't get paid to manage your technology, you get paid to run and grow your business. Through our award-winning line
of liveconnect™ and livesupport™ programs designed for small
business, The Launch Pad offers remote support and monitoring, help desk services and onsite IT
support to small businesses, organizations and schools throughout the U.S. Our small business
IT consulting services include expert onsite service, remote support options and award-winning
phone-based technical support for workstations, servers and networks by certified specialists.
With programs, warranties and support terms designed to meet your technology needs, its like
having our own fully trained IT department working for your organization to keep things running smoothly.
Business Information Technology Services: Technical Support/Service Options
The Launch Pad's liveconnect™ technical support series spans three categories: per incident
onsite service, help desk phone/online support and managed service contracts. Help Desk
Support support services are offered via phone, remote access tools and through our eTicket online system. We also offer hardware repairs onsite or via mail-in. Our technical support
services, both onsite and remote, are available to to small businesses, organizations and schools throughout the U.S.
More information on onsite services, service contracts, standard and extended warranties, hardware repair and web hosting support and
policies can be obtained by clicking the appropriate link below:
To schedule an onsite service call, please call 888-920-3450 or use the Request a Service Call
form. If you have an immediate service issue, please contact our emergency dispatch line at 813-205-6131 or choose from one of our livesupport service options 
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Help Desk Technical Support Programs, Pricing & Policies
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Complimentary Phone Support for all Small Business Customers - Give us a try
We'd love to hear from you, so as a courtesy
to any small business or organization, the first 5 minutes of any call is not charged. Its a way for us to get to know you and you to try us out.
To make the best use of your support call, its helpful to have as much information as possible available to the technician on the phone. Many problems can be
solved very quickly with the right information. If an error message occurs, write down the exact message and any code shown with the message. Record what you were
doing (i.e. the software program and the function within that program) when the error occurred. It is also recommended that you record the steps used by the
technician to resolve the issue so you will have them for future reference. After your first five minutes if the issue isn't resolved, you can decide if you'd like
to move forward with phone or onsite support - your call.
Technical Support/Help Desk Services - Call 888-920-3450
Versed in all levels of phone support for business information technology services, our expert staff can quickly identify and solve your computer
problems while avoiding the cost and lost productivity associated with onsite support calls. The Launch Pad's phone help, remote troubleshooting
and network administration services give small businesses in Florida and throughout the U.S. unparalleled leverage for your support investment.
The sections below outline our small business IT consulting phone support services.
If you have any questions, please feel free to contact our office toll-free at 888-920-3450 or by e-mail at support@launchpadonline.com.
Help Desk Technical Support - Per Incident Minute by Minute Billing
The Launch Pad offers remote help for software, workstation, server and network troubleshooting on a minute-by-minute basis, so you pay only for the support you receive. The Launch Pad has
no minimum fee for online support and asks for no ongoing retainer. This protects you from
paying big bills for routine fixes. All you need to do is call the support number listed above and provide your credit card information.
Cost - $1.50 per minute - Call Now 888-920-3450
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If, in the rare instance a support issue can not be resolved on the telephone, a technician can be scheduled for onsite service at your convenience.
Help Desk Technical Support - Monthly and Annual Phone Support Contracts | | |
