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Need Immediate Tech Support?

Take advantage of our livesupport™ services for immediate tech support:
Phone Support: 888-920-3450 x201 (may require callback)
LiveSupport Chat: Chat in real-time with an expert technician
LiveSupport Remote : One of our technicians can connect live to your PC for remote support and repair. (web connection needed)
LiveSupport Onsite : Schedule onsite service or request a phone support callback at a time convenient for you.
*Billing Rate $1.50 per minute ($85.00/hr for onsite support)
Accepting Visa/MC & Amex.

Complimentary Support Options

Online support is always available to existing Launch Pad Customers using our livesupport™ options. Both existing and non-Launch Pad customers the eTicket system at no charge. After review, a technician may contact your with further support recommendations.

eTicket Support (no charge): Create a support ticket using our online ticket system (4 hour response)

Contact Information

Communication is the Key

We welcome your inquiries and we are available by phone, Live Chat or e-mail anytime you need to reach us. We welcome and encourage you to share your comments, questions or opinions using our feedback form. Below is a listing of contact information by department.

I Need Immediate Support or Would Like to Request a Service Call >>

Department Contact Information

Please feel free to contact any of our departments to assist you in your needs. Our normal hours of operation are Monday thru Friday 8am to 8pm EST. Extended 24/7 hour technical supportis available to our customers and through various support plans. If you require assistance with product repairs or returns, you can contact customer care via phone or use our support form. For product returns, please review our Return Policy information before contacting our support or customer service department to familiarize yourself with our returns policy and procedures.

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Sales Team
18130 Jorene Rd. Odessa, FL 33556
E-mail: sales@launchpadonline.com
Phone: (888) 920-3450 ext. 202
Fax: (813) 920-0769

Tech Support
18130 Jorene Rd.Odessa, FL 33556
E-mail: support@launchpadonline.com
Phone: (813) 920-0788 ext. 0
Fax: (813) 920-0769

Web Design Services/ Hosting Support Team
18130 Jorene Rd. Odessa, FL 33556
E-mail: web@launchpadonline.com
Phone: (813) 920-0788 ext. 204
Fax: (813) 920-0769

Customer Care
18130 Jorene Rd. Odessa, FL 33556
E-mail: service@launchpadonline.com
Phone: (813) 920-0788 ext. 201
Fax: (813) 920-0769

Printer Services
18130 Jorene Rd. Odessa, FL 33556
E-mail: printers@launchpadonline.com
Phone: (813) 920-0788  ext. 203
Fax: (813) 920-0769

Press, Marketing & Business Development
Contact Chase Foster
18130 Jorene Rd. Odessa, FL 33556
E-mail: cfoster@launchpadonline.com
Phone: (813) 920-0788 ext. 208
Fax: (813) 920-0769

Accounting
18130 Jorene Rd. Odessa, FL 33556
E-mail: accounting@launchpadonline.com
Phone: (813) 920-0788  ext. 205
Fax: (813) 920-0769