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		The Power of Partnership The Launch Pad’s solution for managed technology is revolutionizing today’s offices. Our clients count on us to harness the power of technology for them and to strengthen their network security, reliability, and performance. With The Launch Pad, our clients gain the peace of mind that comes from knowing that our IT experts are constantly keeping technology problems at bay Customer Satisfaction The Launch Pad places the satisfaction of our customers at the top of our priorities. It drives the culture of our company. It is instilled in our employees. And it is ingrained in our business practices. The Launch Pad Client Satisfaction Survey Results * 90% of users reported they are satisfied or highly satisfied with The Launch Pad service. * 93% of users rated the customer care representatives as knowledgeable. * 97% of users rated the customer care representatives as courteous.

Computer and Network Service and Support - Professional Services & IT Outsourcing & Managed IT Services

Service Overview - Committed to Excellence

websol2 The Launch Pad offers a one-stop source for small businesses computer consulting including network design and implementation, website development, hardware and software maintenance and employee training. As an accredited Managed IT Service provider, The Launch Pad specializes in providing fixed fee IT management for businesses and organizations from 10 - 200 employees. Our team of highly training Client Solutions Managers serves clients who value the importance of technology and demand highly skilled, properly managed integration services - driven by a foundation of experience and bottom-line business focus.

The Launch Pad's 24x7 RevITup ™ Business Care Managed IT Series for small businesses combine the experience of skilled Microsoft-certified and Cisco-certified network professionals, a complete ticketing system with 24x7 monitoring and alerts, and cost-effective service packages to keep your mission-critical business applications and hardware up and running. more info >>

Business Computer Networks, System Integration and IT Consulting
Even if your company has a minimal computer services staff and a modest IT budget, your information network can still feature the same high availability and responsiveness that once needed a large in-house support organization. The Launch Pad Professional Services Team specializes in sophisticated systems, software integration and information technology consulting.

Network Communications infrastructure design and implementation
Workstation software package design integration
Workstation asset and application managment
Server application services design, integration and support
System migration and renovation
Expert Thin-client implementation
Secure remote access and mobile application services
Storage service design, implementation and support
Technology services continuity and IT asset protection
System and user training

Onsite Service:
Onsite computer and network service, support and training is available to our customers in Florida and throughout the US through our team of national expert service providers for troubleshooting, network installation and management and project rollouts. To schedule onsite service, simply contact our office and or use the online form to Request a Service Call and we will be happy to set an appointment. more info >>

Technical Support/Help Desk
Technical Support is available by phone and using our remote management tools to our customers 24 hours a day, seven days a week (extended holiday and evening rates may apply). Technical support is also available via e-mail using our support form or online using our eTicket support system. A full explanation of our technical support program and procedures including warranty information, can be found in the Technical Support section of our site. For quick help, please review our Technical FAQ which offers answers to basic common troubleshooting issues. more info >>

PC/Printer Repair:
For our local and national customers we offer both PC, laptop and printer repair for home and business users. Detailed information on rates and services can be found on the PC/Printer Repair area of our site. more info >>

Customer Care:
At The Launch Pad, we consider customer service our highest priority. Our Customer Care department is available Monday thru Friday 8:30 am to 8:30 pm EST to help you with any billing questions, information about our services, polices and warranties and general information about our company. If you need specific contact information by department, please visit the Department Contacts area of our site. more info >>

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Meet Our Clients

Legal Solutions that deliver our industry-leading managed IT services; RevITup Legal Business Care Series for law firms and corporate legal departments. Our vendor-neutral Professional Services team ensures that when you’re ready to implement a new document management system, for example, or migrate users’ legal desktops to the latest software, your IT infrastructure will be transformed the right way.

Manufacturing Solutions for Small to Mid-sized Companies
With RevITup ShopFloor Business Care Series, you can enjoy fixed-fee managed IT services designed with your industry in mind. The Launch Pad’s seasoned Professional Services team – with years of experience with many of engagements that cover a broad spectrum of requirements – can help you transition to new technologies and migrate to new applications from ERP to AutoCad.

Association & Nonprofit Solutions that help membership organizations and nonprofits proactively manage their IT infrastructures at a fixed monthly cost

Healthcare Provider Solutions that offer 100% uptime to mission critical applications such as EMR, billing systems, practice management systems and LIS (laboratory information systems) as well as HIPPA compliant data management and backup.

Professional Services that pinpoint your IT needs and plan and integrate the resources for optimal solutions

Financial Service Solutions that offer a host of services to enable positive outcomes from SED audits, meet regulatory compliance and provide e-mail and IM compliance, persistent group chat and D3P (Designated 3rd Party) services.

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