The Launch Pad :: Small Business IT Consulting Services Customer Care

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Customer Care

Customer Service Policies

At The Launch Pad, our goal is complete customer satisfaction. If you any reason you are not satisfied with a purchase or service, have a problem or question or need more information on company policies and warranties, please contact Customer Care.

Below are links to answers for commonly requested information:

Customer Care Contact Info

Site Help for Quick Answers

Hours: Monday thru Friday, 8:30 am-8 pm

Phone: 888-920-3450.extension 201

E-mail: support@launchpadonline.com

Technical Support Policies, Pricing & Programs

Phone Support Policy & Procedures

Technical FAQ for Quick Troubleshooting

Credit Application

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Need Additional Assistance?

If you don’t find what your looking for here or need additional assistance, please contact customer care by phone or e-mail and we will be happy to assist you.

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The Power of Partnership

The Launch Pad’s solution for managed technology is revolutionizing today’s offices. Our clients count on us to harness the power of technology for them and to strengthen their network security, reliability, and performance. With The Launch Pad, our clients gain the peace of mind that comes from knowing that our IT experts are constantly keeping technology problems at bay

Customer Satisfaction

The Launch Pad places the satisfaction of our customers at the top of our priorities. It drives the culture of our company. It is instilled in our employees. And it is ingrained in our business practices.

The Launch Pad Client Satisfaction Survey Results

* 90% of users reported they are satisfied or highly satisfied with The Launch Pad service.

* 93% of users rated the customer care representatives as knowledgeable.

* 97% of users rated the customer care representatives as courteous.

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