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Need Immediate Tech Support?

Take advantage of our livesupport™ services for immediate tech support:
Phone Support: 888-920-3450 x201 (may require callback)
LiveSupport Chat: Chat in real-time with an expert technician
LiveSupport Remote : One of our technicians can connect live to your PC for remote support and repair. (web connection needed)
LiveSupport Onsite : Schedule onsite service or request a phone support callback at a time convenient for you.
*Billing Rate $1.50 per minute ($85.00/hr for onsite support)
Accepting Visa/MC & Amex.

Complimentary Support Options

Online support is always available to existing Launch Pad Customers using our livesupport™ options. Both existing and non-Launch Pad customers the eTicket system at no charge. After review, a technician may contact your with further support recommendations.

eTicket Support (no charge): Create a support ticket using our online ticket system (4 hour response)

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Onsite Computer Service, Repair, Networking and Support with liveconnect™

Onsite Computer Service: Specializing in Small Businesses with Zero to 60 Employees

For customers in Florida and throughout the U.S, The Launch Pad provides immediate response onsite service and repair, network installation and management, new system setup, hardware and software installation and upgrades and employee training and support for individuals, small businesses, organizations, government agencies and education institutions.  Hourly rates begin at $85.00 billed in 1/2 hour increments after the first hour. Unless previously arranged, evening, (scheduled after 6pm), weekend and holiday rates are $125 per hour.

Through our national network of highly trained and certified technicians, we offer the same high -quality support services available to our local customers. For non-local customers, not under one of our service contracts, please allow a 24 hour response time for onsite service. Rates can vary slightly by region falling within the $85 - $110 per hour range.

Our field staff consists of highly trained technicians including A+ certified hardware technicians, Novell and Microsoft Network engineers and Cisco engineers. We also employ a team of certified expert cable installation technicians for building your infrastructure and wiring your network.

 The Launch Pad offers the following onsite computer services:

• Computer & printer setup & installation
   
• Computer & printer upgrades & repairs
   
• Computer software installation and operating system upgrades
   
• Point-of-Sale Hardware & Software installation including cash drawers and scanners
   
• Custom-built network installation by certified technicians including (Peer-to-peer, LANs & WANs, Wireless Networks)
   
• Security device installation and monitoring.
   
• Maintenance contract fufillment
   
• Onsite installation of Internet & Intranet solutions including e-mail setup, web page design and Website hosting
   
• Training & tutoring
   
• Business consulting services including technology needs analysis, project planning. website planning and work flow management.
• Managed Services with customized annual support agreements.

New Customers
For first time customers, a complete system or network evaluation is available.  We offer annual support agreements as well as on-demand service for our clients. 24 hour, emergency response, help desk phone support and quality of service contracts are also available.  For annual support contract pricing and information, please contact our office. For per hourly non-contract service, please be aware that payment is due at the time services are rendered by cash, check or credit card unless net terms are previously established with The Launch pad.

National Support, Help Desk and Maintenance Agreements
We also provide regional service contracts and warranty services throughout the U.S. For service contract information, contact our Sales Team; sales@launchpadonline.com or 888-920-3450. More information is also available on the Technical Support section of our site.

Schedule A Service Call
To schedule an appointment, please contact us at 888-920-0788 ext 201 or Request a Service Call online or if your prefer, e-mail support is available using our support form.

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Have a specific project in mind?
Need a quote for volume pricing or software licensing? Looking to install or upgrade your current network? What are your IT or Web challenges? The Launch Pad can help you get the ball rolling. We are happy to provide you with an evaluation and no-cost proposal custom tailored for you.       Request a Quote >>

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